Useful workflow tools respect the fact that real teams are interrupted. They help people regain context quickly instead of assuming every task starts from a clean page.
Capture should be low friction
When capture is slow, people defer it until the details are already fading. A strong system makes the first step simple, then lets structure accumulate as the work becomes clearer.
Visibility beats ceremony
The goal is not to force another process onto the team. The goal is to make active work, waiting work, and recently changed priorities visible enough that decisions get easier.